Complaints Handling and Resolution Policy

At TallRock Capital, we are committed to deliver high-quality financial advisory services. We value your feedback and take all complaints seriously to ensure continuous improvement in our services. Should you have concerns regarding the services provided by our Advisors, please let us know and we will address them promptly and fairly.
 

Complaints Handling Process

1. Acknowledgement: Upon receipt of a complaint, we will acknowledge it in writing within two (2) business days.

2. Investigation & Resolution: We aim to provide a final response within twenty (20) business days from the date of receipt.

3. Complex Cases: Should additional time is required due to the complexity of the matter, we will inform you of the reason for the delay and keep you updated on the progress.

 Lodgment of a Complaint

To assist us in addressing your concerns efficiently, please provide the following details when submitting a complaint:

• Full Name

• Contact Number & Email Address

• Name of Advisor (if applicable)

• Details of the policy(ies) concerned (if applicable)

• A clear description of your concerns

Contact Details

Email: compliance@tallrockcapital.com

(Attention to Compliance)

Escalation to the Financial Industry Dispute Resolution Centre

 Should you be unsatisfied with our final response, you may approach the Financial Industry Dispute Resolution Centre (“FIDReC”) for further assistance. FIDReC is an independent and impartial institution that resolves consumer financial disputes through mediation and adjudication.

For more information, kindly visit www.fidrec.com.sg.

At TallRock Capital, we are dedicated to addressing your concerns with transparency and fairness, ensuring that you receive the highest standard of service and support.